NRS616B.027. Insurer to provide office in State and statewide toll-free telephone service; private carrier to provide adequate services and information to control losses and prevent accidents and occupational diseases.

      1.  Every insurer shall:

      (a) Provide an office in this State operated by the insurer or its third-party administrator in which:

             (1) A complete file of each claim is accessible, in accordance with the provisions of NRS 616B.021;

             (2) Persons authorized to act for the insurer and, if necessary, licensed pursuant to chapter 683A of NRS, may receive information related to a claim and provide the services to an employer and his or her employees required by chapters 616A to 617, inclusive, of NRS; and

             (3) An employee or his or her employer, upon request, is provided with information related to a claim filed by the employee or a copy or other reproduction of the information from the file for that claim, in accordance with the provisions of NRS 616B.021.

      (b) Provide statewide toll-free telephone service to the office maintained pursuant to paragraph (a) or accept collect calls from injured employees.

      2.  Each private carrier shall provide:

      (a) Adequate services to its insured employers in controlling losses; and

      (b) Adequate information on the prevention of industrial accidents and occupational diseases.

      (Added to NRS by 1995, 2000; A 1999, 1764; 2001, 960)