NRS354.59888. Limitations on fees applicable to public utilities: Errors concerning billing for certain fees or designation of place of primary use; notification by customers of certain public utilities.

      1.  If a customer of a public utility that sells or resells personal wireless services believes that the amount of a fee imposed pursuant to NRS 354.59881 to 354.59889, inclusive, or the designation of a place of primary use is incorrect, the customer may notify the public utility in writing of the alleged error. The notice must include:

      (a) The street address for the place of primary use of the customer;

      (b) The account number and name shown on the billing statement of the account for which the customer alleges the error;

      (c) A description of the alleged error; and

      (d) Any other information which the public utility may reasonably require to investigate the alleged error.

      2.  Within 60 days after receiving a notice sent pursuant to subsection 1, the public utility shall review the records which the public utility uses to determine the place of primary use of its customers.

      3.  If the review indicates:

      (a) That the alleged error exists, the public utility shall correct the error and refund or credit the customer for the amount which was erroneously collected for the applicable period, not to exceed the 24 months immediately preceding the date on which the customer notified the public utility of the alleged error.

      (b) That no error exists, the public utility shall provide a written explanation to the customer who alleged the error.

      4.  A customer may not bring a cause of action against a public utility that sells or resells personal wireless services for fees incorrectly imposed pursuant to NRS 354.59881 to 354.59889, inclusive, unless the customer first complies with this section.

      (Added to NRS by 2001, 1643)